Trusted by 1 million+ businesses worldwide
Omnichannel
customer service
platform
Keep all conversations centrallized in one place
Improve efficiency with automation and AI
Get up & running easily
MON-FRI 09:00-20:00 (SAT&SUN till 20:00)
Trusted by 1 million+ businesses worldwide
Omnichannel
customer service
platform
Keep all conversations centrallized in one place
Improve efficiency with automation and AI
Get up & running easily
Power up your customer service
Stay wherever your customers are
Keep in touch with your customers and potential customers on all channels including Wechat, QQ etc.,reach out and talk to them proactively to grasp any opportunity to serve their needs
Establish stable relationship
Unique social connect with QQ and Wechat help corporations establish stable relationship with customers, communicate with visitors and convert more leads
Keep prospective customers
AI bots automatically identify customer's intentions and pinpoint high-willingness customers to improve service accuracy
Personalized content
Discover customer needs, guide customers' purchase choice through personalized content recommendations
Intelligent chat bot
Powered by Tencent AI, our easy-to-deploy bots identify the intent and engage with customers to resolve issues faster
Efficient ticket forms
Flexible route configuration can assign the right ticket to the right agent. SLA raises processing efficiency
Customer database pinpoint demand
Effectively store customer information and protect enterprise data assets. Facilitate to reach out high-willingness customers and increase repurchase rate
Intelligent quality inspection
Make quantitative analyze on KPI,help enterprise improve service quality and form positive growth
While achieving customer satisfaction, we balance service efficiency and cost. With Qidian, the service cost per customer has reduced by 23% which gives us a long-term success.
Mrs. Xiaohong Wang
EPSON | Call center manager
The traditional telephone reception capacity no longer meets our needs. Using Qidian, customer service reception rate increased from 9% to 30%, enriching the form of communi-cation and improving efficiency.
Samantha
Cigna & CMB | PM of Intelligent Customer Service